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ForumPayment Issues

Prepaid $9.50 yet my balance is $0.25

Posted By w_b_glasgow_gb

10/12/2009 08:13

Hi

I prepaid $9.50 into my account to rebuy my domain because it was disabled. My current prepaid balance is $0.25 and my domain is still disabled.

The payment method was Moneybookers.

Any help please?

[This post has been edited by w_b_glasgow_gb on Oct 12, 2009 8:13am.]

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Posted By teamdynadot

10/12/2009 18:02

Sorry, that isn't possible. We can't delete the domain at this point and the Central Registry has already charged us, so you will also need to repay the reversal for that domain.

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Posted By w_b_glasgow_gb

10/12/2009 10:07

Ah I see.

Is there any way I could cancel that domain and keep the .org?

[This post has been edited by w_b_glasgow_gb on Oct 12, 2009 10:09am.]

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Posted By teamdynadot

10/12/2009 09:28

You still need to repay the reversal for the other domain in your account. Once you do that, we will re-enable your domains.

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