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MY PREPAY ACCOUNT IS NOT WORKING, AND THEFE IS NO CUSTOMER SUPPORT

Posted By p_w_northampton_gb

1/31/2023 10:03

I topped up my prepay account, with 10£ that was 3days ago and yet still nothing showing up in my balance. Please I need either the money confirmed or a full refund please

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Posted By teamdynadot

3/17/2023 07:41

Hello,

We sincerely apologise for the delayed response!

We can see that you have contacted us via chat regarding this issue, and received an answer. We are glad to see the problem has been resolved.

Please note that on the forums, for security reasons, we are not able to help with the issues that concern account sensitive information, which includes orders. In order to receive appropriate assistance with those matters in a timely manner, it’s best if you can contact us via chat or by emailing us at orders@dynadot.com. Our support team is always more than happy to help.

Have a lovely day!

Best regards,
Dynadot Support Team

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