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I prefer that I can create my own ticket.  I just spent 15 minutes on chat, to no avail.

I'm sure that my problem would have been helped the old way --- with a ticket support system.

Very frustrating after 11 years.

Right on.
You are not the only one.
They have gone from excellent service to crap.

No real person chat available at 4:00 pm est. No way to create a support ticket. Very disgusted. Pitiful system. Time to consider another registrar.

Hello,

Thank you for contacting us.

We much appreciate your feedback regarding the matter.

Dynadot does have a support ticket system. If our customer support team needs more time to investigate and resolve your issue, a Dynadot agent will create a support ticket. Any follow-up questions or more information can be sent directly through our ticket system. This way both you and Dynadot can keep a record and ensure it gets resolved. Typically our tickets are resolved within three days or less, however, you will be updated with each message. Our system makes it easy for you to keep track of both open and closed tickets within your Dynadot account.

Unfortunately, at the moment, customers cannot create tickets directly. Currently, you can only contact us via chat, email, or phone call here in case you have any questions, or concerns: https://www.dynadot.com/community/about/contact.html.

Best Regards,
Dynadot Support Team