Forum

I have purchased a premium domain via Dynadot.
Now I regret I've chosen Dynadot, because this domain was also available on other marketplaces.
Currently Dynadot is "handling" the purchase. It's been 14 days since the payment.
I can see the domain was moved by the seller/registrar to Dynadot after about 5 days.
Still, Dynadot is showing "waiting for auth code" which is completely false.
I think Dynadot is deliberately delaying handing over domain to me waiting longer for their own safety (of fraudulent purchases via Paypal..etc).
If you have informed me about such delays - I'd have paid by secure bank transfer (or through other means).

It is really disappointing as the domain purchase is now "in limbo" for 2 weeks and we can't start working on our new project.

Hello,

We definitely understand your frustration.

Our orders team is aware of what is happening, and we are waiting for external processes to be completed so that we can proceed on our end.

Please be assured that we are vigilant of this specific order, and we apologize for the inconvenience. If you have any more specific questions about this order, please email orders@dynadot.com, as our orders team has more access than our live chat to specific order-related information.