When you cancel an order within our Website Builder store manager, you'll be given the option to send an "order cancelled" email to your customer. This email is not sent out automatically.

To send your customer an "order cancelled" email, please follow these steps:

1. Go to the orders section of your store manager.
2. Click on the order that you want to cancel.
3. Click on the "Cancel" button.
4. Check off the "Send a notification email to the customer" box.
5. Click "Confirm" to cancel the order and send an order cancelled email to your customer.

• How do I edit my store manager's automatic order emails?
• What are the variables that I can use for my Website Builder store manager's order notification emails?
• What is the difference between refunding an order and cancelling an order?