The "Account Lock" feature is a security feature used to prevent anyone from hijacking your domains and/or changing important account information. You are required to verify your identity before the system allows you to unlock your domains and/or change your account details. Please check here to learn how to unlock your account.

We also recommend adding 2 step verification to your account to further enhance your account and domain security.

Note:

• If your account was left unlocked, our system will automatically lock it again for your security after 1 hour.
• As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
  For example, if your birthday date was set to March 15, your new security code will be 0315.
  
  If your account was created before 2023/11/28 and has NOT been unlocked since then, please try to use the PIN that aligns with your previous "birthday" to unlock it.
• Still don't remember your security pin? Please check here to submit a "Forgot Security PIN" to our team for further assistance.