Ultra40:~$ dig @ns2.dynadot.com dynadot.com
; <<>> DiG 9.16.1-Ubuntu <<>> @ns2.dynadot.com dynadot.com
; (4 servers found)
;; global options: +cmd
;; connection timed out; no servers could be reached
Ultra40:~$ dig @ns1.dynadot.com dynadot.com
; <<>> DiG 9.16.1-Ubuntu <<>> @ns1.dynadot.com dynadot.com
; (4 servers found)
;; global options: +cmd
;; connection timed out; no servers could be reached
Posted By c_c_owasso_us03/20/2022 05:11
c_c_owasso_us replied c_c_owasso_us
Not sure what it takes to let someone know, since I cant open a ticket, cant chat with support and cant call anyone?
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Posted By t_i_chicago_us03/20/2022 05:14
t_i_chicago_us replied c_c_owasso_us
Experiencing the same thing. All domains are not resolving. Complete outage.
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Posted By c_c_owasso_us03/20/2022 05:17
c_c_owasso_us replied c_c_owasso_us
Been a customer for years, but this is an eye opener, cant even open a bloody ticket. Thinking about going through the pain of migrating all my domains does not make me happy, but AWS and Digital Ocean are happy to take my business and they at least have after hours support.
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Posted By s_s_raisinghnagar_in03/20/2022 05:25
s_s_raisinghnagar_in replied c_c_owasso_us
same here
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Posted By a_c_chicago_us_1103/20/2022 05:28
a_c_chicago_us_11 replied c_c_owasso_us
We have thousands of domains.... Would take me a long time to migrate away. This is a critical issue. We are losing thousands in revenue every hour.
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Posted By ab_21_uk06/08/2022 07:29
ab_21_uk replied c_c_owasso_us
THINKING AT SAME THING :d
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Posted By c_c_owasso_us03/20/2022 05:58
c_c_owasso_us replied c_c_owasso_us
Just a heads up for anyone facing this I just had to rush over one of my main domains to Digital Oceans Name Servers, you could do the same thing with AWS Route53, you will just have to port your DNS records over and point your NS records at Route53/DigitalOcean/Azure/GCP/Whatever is more reliable.
I am going to have to think about what this means for me as a customer in keeping Dynadot, what if this was a domain hijacking or security issue? There is really not even a freaking batphone number for emergencies? Been a customer for a long time, just blown away this is how they are doing business.
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Posted By an_wo_03/20/2022 09:00
an_wo_ replied c_c_owasso_us
Any idea how long will the propagation take?
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Posted By c_c_owasso_us03/22/2022 14:06
c_c_owasso_us replied c_c_owasso_us
My TTL's were set pretty low but I think the industry standard warning is up to 48 hours. Mine took about two hours. Google DNS got the change instantly.
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Posted By c_c_owasso_us03/22/2022 19:35
c_c_owasso_us replied c_c_owasso_us
Alright just moved my last domain here to namecheap, sad, I was a customer for a long time and had always recommended your services. Hope the money you saved not covering nights and weekends for outage support is worth the bad reputation you are earning. It was nice being a customer when you used to care.
NS2.DYNADOT.COM OFFLINE - HOSTED DNS DOWN - SUPPORT IS "BUSY"